Responsible Gaming

Responsible gaming at Miki on mikiswi.com means approaching online gambling as entertainment, not as a way to make money or solve financial difficulties. You should only ever wager funds that you can comfortably afford to lose, and never allow gaming to interfere with your personal, family, work or financial responsibilities.

We encourage you to observe your own behaviour, expand your awareness of the risks of gambling, and reflect on whether play remains safe and enjoyable. Miki on mikiswi.com is operated by Novatech Solutions N.V. under Curaçao licence 365/JAZ, and although we are not licensed by the UK Gambling Commission, we are committed to applying UK and international best practices in responsible gaming and to supporting you with practical tools, clear information and access to professional help whenever you need it.

This page does not provide medical, psychological, financial or legal advice. If you believe gambling is causing harm to you or someone close to you, please seek help from qualified professionals and specialised support organisations in addition to using the tools offered on mikiswi.com. Gambling is strictly for adults aged 18+ and may be restricted or prohibited under your local laws.

Risk Awareness

Observe: Gambling involves financial risk, particularly when using payment methods such as bank cards or cryptocurrencies, which can make losses feel less tangible. For UK customers using Miki on mikiswi.com, there is no protection from the UK Gambling Commission or UK schemes such as the UKGC's dispute resolution services, because the service operates under Curaçao licence 365/JAZ. It is therefore especially important to monitor your own behaviour closely.

Expand: Potential signs that your gambling may be becoming problematic include:

• Gambling more frequently or for longer sessions than you initially planned.
• Thinking about casinos or bets when you are at work, with friends or doing other activities.
• Chasing losses by increasing your stakes or returning quickly after a loss to "win it back".
• Spending money on gambling that was intended for rent, bills, food or other essentials.
• Hiding your gambling from family or friends, or feeling guilty or ashamed about it.
• Borrowing money, using overdrafts or additional credit to fund gambling.
• Feeling irritable, anxious or restless when you try to reduce or stop gambling.
• Neglecting work, studies, family duties or social activities because of gambling.
• Using gambling as an escape from stress, loneliness, depression or financial pressure.

Reflect: If you recognise several of these signs, it may indicate that gambling is starting to harm you. Consider immediately reducing your activity, using the limits and tools on mikiswi.com, and contacting an independent support service such as GamCare or Gambling Therapy for a confidential conversation.

Self-Assessment Questions

Answer the following with "yes" or "no". If you answer "yes" to several, you should consider seeking help and using stronger controls (such as self-exclusion):

• Do you ever gamble with money that you need for bills, rent, food or other essentials?
• Have you tried and failed to cut down or stop gambling more than once?
• Do you often gamble longer than you intended, even when you planned a short session?
• Do you chase your losses by returning quickly or increasing your stake sizes?
• Have family or friends expressed concern about your gambling behaviour?
• Do you feel anxious, guilty, depressed or irritable after gambling?
• Have you borrowed money, used credit cards or taken loans to fund gambling?
• Do you use gambling to escape from problems, stress or unpleasant emotions?
• Have you ever lied about the amount of time or money you spend on mikiswi.com?
• Would it be hard for you to stop gambling on Miki for one month?

Limits & Tools

Observe: Setting clear limits before you start to play is one of the most effective ways to keep gambling under control. On Miki at mikiswi.com you can use account-based tools to manage how much time and money you spend, regardless of whether you deposit via bank transfer, card or cryptocurrencies such as USDT, Bitcoin or Litecoin.

Deposit Limits (Daily, Weekly, Monthly)

Expand: Deposit limits help you cap the amount of money you can load into your account over a chosen period. To set or adjust deposit limits:

1. Log in to your account on mikiswi.com.
2. Open the account menu (usually shown as your username or profile icon in the top corner).
3. Select "Responsible Gaming" or "Limits" from the menu.
4. Choose "Deposit Limits".
5. For each period, enter an amount that reflects what you can truly afford to lose:
   • Daily limit: e.g. £20 per day.
   • Weekly limit: e.g. £50 per week.
   • Monthly limit: e.g. £150 per calendar month.
6. Confirm your settings by clicking "Save" or "Apply Limits".

Reflect: Lowering your limits should take effect as soon as reasonably possible, while any request to increase or remove limits should be subject to a cooling-off period (typically at least 24 hours) during which you can reconsider. We strongly recommend choosing conservative limits, especially when using payment methods that cannot be easily reversed, such as cryptocurrencies.

Time Limits and Session Controls

Expand: Time limits help you avoid long, unplanned sessions:

• Session timers: In your "Responsible Gaming" settings, you can activate a session timer. Select a maximum session length (for example, 30, 60 or 90 minutes). When the timer expires, you will be notified and prompted to log out or take a break.
• Reality checks: You can enable periodic on-screen messages reminding you how long you have been playing and your net position (wins/losses) during that period.

Reflect: Use these tools together with your own routines, such as setting an alarm on your phone, planning other activities before and after play, and avoiding playing late at night or when you are tired, stressed or under the influence of alcohol or drugs.

Short "Time-Out" Breaks (24 - 72 Hours)

Expand: A "Time-Out" is a short, fixed break from gambling that you can set yourself:

1. Log in to mikiswi.com and go to "My Account" -> "Responsible Gaming" -> "Time-Out" (or similar wording).
2. Select the duration of your break, for example:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice. You will receive an on-screen confirmation and, where possible, a confirmation by email from support@mikiswi.com.

Reflect: During a Time-Out you will not be able to deposit or place bets. Use this period to assess your gambling, review your finances, and consider whether you need longer-term measures such as self-exclusion or professional help.

Self-Exclusion

Observe: Self-exclusion is a stronger and longer-term measure than a Time-Out. It is designed for situations where you feel unable to control your gambling or where gambling is causing you harm. On Miki at mikiswi.com, self-exclusion aims to prevent you from accessing your account for a minimum fixed period.

How to Request Self-Exclusion

Expand: You can request self-exclusion directly through your account or by contacting support:

1. Log in to your account at mikiswi.com (if you still have access).
2. Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
3. Select the desired exclusion period, for example:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)
4. Carefully read the information about the consequences of self-exclusion.
5. Confirm your decision by clicking "Confirm Self-Exclusion" and, if requested, re-entering your password or confirming via email.

If you cannot access your account, you may request self-exclusion by emailing support@mikiswi.com from the email address registered on your account. Provide your full name, date of birth, registered address (if applicable) and the desired exclusion period so that the team can locate and protect your account.

Consequences of Self-Exclusion

Reflect: When self-exclusion is applied:

• You will not be able to log in or use your Miki account on mikiswi.com for the duration of the exclusion.
• New registrations using the same personal details may be blocked or closed when detected.
• You will not be able to make deposits or place bets. Access to promotional offers and bonuses will be suspended.
• You may be unable to request withdrawals directly via the usual cashier interface. However, you can contact support@mikiswi.com to arrange withdrawal of any remaining real-money balance, subject to standard verification checks, applicable terms and anti-money-laundering requirements.
• Self-exclusion cannot normally be cancelled or shortened once applied. At the end of a fixed-term exclusion, you may be required to contact support and pass a reactivation process that assesses whether returning to play is appropriate.

Regional compliance note: As a Curaçao-licensed operator (Licence No. 365/JAZ), Miki on mikiswi.com is not automatically connected to UK self-exclusion schemes such as GamStop. You are strongly encouraged to register with GamStop directly in addition to using our own self-exclusion tools, particularly if you reside in the United Kingdom.

Support Resources

Observe: Independent support is a critical part of safe gambling. The following services are not operated by Miki or Novatech Solutions N.V., but they offer confidential, professional assistance to people affected by gambling, including UK residents playing on offshore sites such as mikiswi.com.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles, 24/7) or use live chat at www.gamcare.org.uk. Language: English.
• NHS Gambling Services (England and other UK regions where available): Information via www.nhs.uk. Speak with your GP about referral options. Language: English.
• Young people: For those aged 11 - 25 affected by their own or someone else's gambling, see www.bigdeal.org.uk (run by GamCare).

International Support Organisations

National Self-Exclusion Schemes

Expand: In some countries, you can register on a national self-exclusion list that blocks access to licensed gambling operators in that jurisdiction:

• GamStop (United Kingdom): Free service for UK residents that lets you self-exclude from online gambling sites licensed by the UK Gambling Commission. Register at www.gamstop.co.uk. Because Miki at mikiswi.com operates under a Curaçao licence, you must check directly whether GamStop will affect your access, and you should still use our own self-exclusion tools.
• RGIAJ (Spain): The Registro General de Interdicciones de Acceso al Juego allows individuals to self-exclude from Spanish-licensed gambling environments. Information is available from the Spanish regulator (DGOJ) at www.ordenacionjuego.es.

Blocking Software and Apps

• Gamban: Software that blocks access to gambling websites and apps across devices. See www.gamban.com.
• BetBlocker: Free blocking software that restricts access to thousands of gambling sites. See www.betblocker.org.
• Device and browser tools: You can additionally use parental control settings, hosts-file rules and browser extensions to limit or block gambling content.

Family and Affected Others Support

Reflect: Gambling problems often affect families and friends as well as the individual gambler. The following resources may be helpful for those close to someone who may be struggling:

• GamCare - Affected Others: Provides advice, live chat and forums for partners, family and friends. Visit www.gamcare.org.uk/get-support/for-others.
• GamAnon (Gamblers Anonymous Family Groups): Support meetings for families and friends of problem gamblers. Information at www.gamanon.org.uk (UK) and www.gam-anon.org (international).
• Gambling Therapy - Friends & Family: Online support for people affected by another person's gambling, with multilingual resources at www.gamblingtherapy.org.

Confidentiality notice: Contacting these services is generally confidential and independent from Miki and mikiswi.com. They will not share your information with us without your consent, except where required by law. If you are in immediate danger or feel at risk of harming yourself or others, please contact emergency services or your local crisis helpline.

Help for Family

Observe: It can be painful and confusing to see someone you care about experiencing gambling-related problems, especially when the person plays online on sites such as Miki at mikiswi.com. You may notice mood changes, financial difficulties, secrecy or conflict in the household.

How to Start the Conversation

Expand: Consider the following guidance when talking to someone about their gambling:

• Choose a calm, private time when neither of you is stressed, rushed or under the influence of alcohol or drugs.
• Focus on your feelings and observations rather than accusations. Use "I" statements (for example, "I am worried because...").
• Be specific about behaviours you have noticed, such as unpaid bills, sleepless nights or constant use of gambling apps.
• Avoid threats or ultimatums unless you are ready to follow through; focus first on safety and support.
• Listen without interrupting and acknowledge their feelings, even if you disagree with their view of the situation.
• Encourage them to look at this responsible gaming page together, complete the self-assessment questions and consider using limits or self-exclusion.

Support Options for Family Members

Reflect: You deserve support in your own right, regardless of whether your relative or friend is ready to change. Useful resources include:

• GamCare - Support for Others: Forums, live chat and counselling for people affected by someone else's gambling: www.gamcare.org.uk/get-support/for-others.
• GamAnon / Gam-Anon: Peer support groups where you can share experiences with others in similar situations: www.gamanon.org.uk.
• Online forums and chats: Reputable communities hosted by organisations such as Gambling Therapy (www.gamblingtherapy.org) provide moderated spaces to discuss coping strategies.

If needed, consider seeking help from a qualified psychotherapist, counsellor or your family doctor (GP) to talk about stress, anxiety, depression or relationship difficulties linked to gambling. In emergencies, or if there is a risk of self-harm or harm to others, contact local emergency services or crisis hotlines immediately.

Operator's Commitment

Observe: Miki on mikiswi.com is operated by Novatech Solutions N.V., licensed in Curaçao under Master Licence No. 365/JAZ. While this means the service is not regulated by the UK Gambling Commission, we recognise the importance of protecting UK customers and other players by following recognised international standards for responsible gambling.

Internal Risk Monitoring and Interventions

Expand: To help identify potential harm, our systems and teams may conduct ongoing risk checks that include, for example:

• Monitoring patterns of deposits and wagers, including frequent high-value payments (via bank cards, cryptocurrencies or other methods) and signs of chasing losses.
• Reviewing unusually long or continuous playing sessions and repeated late-night activity.
• Identifying repeated failed deposit attempts, use of multiple payment methods, or interactions that may indicate financial stress.
• Checking for signs of account misuse or fraud, including the use of third-party payment accounts.

Where our monitoring suggests a risk of harm, we may:

• Display on-site warning messages or educational pop-ups encouraging you to take a break or set limits.
• Restrict access to certain bonuses or promotional offers.
• Invite you to set or reduce deposit, loss or time limits, or to consider Time-Out or self-exclusion.
• Request additional information about your financial situation to ensure that your level of play remains affordable.

When We May Contact You

Reflect: Our support or responsible gaming team may proactively contact you using the contact details registered on your account (for example, via email from support@mikiswi.com) when:

• There are strong indicators of risky or harmful gambling patterns on your Miki account.
• You have requested help or indicated concerns about your own gambling behaviour.
• We need to clarify aspects of your activity for regulatory, anti-money-laundering or affordability reasons.

Any such contact is intended to support safer gambling, not to encourage further play. Communications may include advice on using our responsible gaming tools, information about external help services and, where necessary, notice of restrictions or suspensions placed on your account for your protection or to meet legal and regulatory obligations.

Important: Because mikiswi.com operates under a Curaçao licence, some UK-specific protections (such as UKGC-approved dispute resolution schemes) do not apply. However, you retain the right to raise complaints to our support team and, where available, to any independent dispute resolution body indicated in our general terms and conditions.

Updates

Observe: Responsible gaming standards, legal requirements and internal procedures may change over time, especially as regulations evolve in jurisdictions where our players reside, including the United Kingdom.

How You Will Be Informed of Changes

Expand: When this responsible gaming page or related policies are updated, we may notify you through one or more of the following methods:

• Publishing the updated version of the responsible gaming page on mikiswi.com, with the "Last updated" date amended.
• Displaying banners, pop-up notices or messages in your account area drawing attention to significant changes.
• Sending an email to the address registered on your Miki account, particularly where changes materially affect your rights or obligations.

Reflect: It is your responsibility to review this page regularly and to familiarise yourself with the latest information on safe gambling tools, policies and external support services. Continued use of mikiswi.com after changes take effect may be treated as acceptance of the updated terms and practices, as described in our general terms and conditions.

Last updated: 6 November 2026.

Contact & Feedback

Observe: If you have questions about responsible gaming, wish to apply or adjust limits, request self-exclusion, or provide feedback on our policies, you can contact the dedicated support team for Miki at mikiswi.com.

Responsible Gaming Contact Details

• Email (primary contact): support@mikiswi.com
• Telephone: At present, a dedicated telephone line for responsible gaming enquiries is not available. Please use email or the contact form below, and our team will respond as promptly as possible.

Responsible Gaming Feedback and Support Form

Expand: You may use the following form (where available on mikiswi.com) to request assistance or send feedback related to self-control tools, self-exclusion or general responsible gaming issues:

Name:


Email address (registered on your account):


Account ID or username (on mikiswi.com):


Reason for contact:
Set or change deposit/time limits Request Time-Out Request self-exclusion Information about responsible gaming tools Feedback or complaint about responsible gaming

Details of your request:


I confirm that I am the account holder and consent to Miki at mikiswi.com using the information provided to review my account and respond to my responsible gaming request.

Submit request

Reflect: Our aim is to handle responsible gaming enquiries with priority, fairness and confidentiality. If your situation is urgent (for example, you feel at immediate risk of significant harm), please request self-exclusion and seek help from an independent support organisation or local emergency services in addition to contacting us.